Refund Policy
Return and Refund Policy of Sydney Sartorial
At Sydney Sartorial, we are committed to providing excellent service and an enjoyable shopping experience for all our customers. Our return and refund policy is carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered by this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Sydney Sartorial does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please respect this deadline to be eligible for a return.
Exchanges for Sale Items
Sale items cannot be exchanged, even if the size is incorrect. Please ensure you choose the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, based on your preference.
Return Process
To initiate a return, please email info@sydneysartorial.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.
Conclusion
Sydney Sartorial strives to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or concerns, please contact our customer service at info@sydneysartorial.com.